Privacy Policy

Effective date: 10 July 2026

Shiny Window ("we", "our", "us") respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit https://shinywindow.com.au, contact us or use our services.

Business details

Business name: CARVAJAL ANGEL, MAURICIO (Shiny Window)

ABN: 35 708 972 176

Address: Unit 1/18 Marleston Ave, Ashford SA 5035

Website: https://shinywindow.com.au

Our commitment to privacy

We are committed to handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

By using our website or contacting us, you agree to the collection and use of your information as described in this Privacy Policy.

What personal information we collect

Depending on how you interact with us, we may collect information including:

• Your name
• Email address
• Phone number
• Property or job site address
• The suburb you are booking in
• Details relating to your enquiry or window cleaning job, such as how many windows you have
• Photos or documents you choose to send us
• Any information you include in emails, quote requests or contact forms

We generally only collect information that is reasonably necessary to provide our services.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Date and time of your visit
• Pages viewed
• Time spent on our website
• Referring website
• General geographic location

This information is generally anonymous and helps us improve our website and services.

How we collect your information

We collect information when you:

• Complete a quote form on our website
• Request a free quote
• Call us
• Email us
• Contact us through Facebook or Instagram
• Interact with our website using cookies or analytics technologies

Why we collect your information

We collect and use your information to:

• Respond to enquiries
• Prepare quotations
• Provide residential, commercial and post-construction window cleaning services
• Arrange site visits and bookings
• Contact you regarding your job
• Improve our website and customer experience
• Maintain website security
• Meet our legal obligations

Cookies

Our website may use cookies and similar technologies.

Cookies help us:

• Improve website performance
• Understand visitor behaviour
• Remember preferences
• Analyse website traffic

Most web browsers allow you to disable cookies if you prefer. Disabling cookies may affect some website functionality.

Analytics

We may use analytics tools, such as Google Analytics, to understand how visitors use our website.

These tools may collect information such as:

• Pages visited
• Session duration
• Device type
• Browser
• General location
• Traffic source

This information is aggregated and helps us improve our website. Google may process this information on servers located outside Australia.

Third-party services

We use trusted third-party providers to operate our business and website, including:

• Website hosting providers
• Web3Forms, which processes the quote forms submitted on this website and forwards them to us by email
• Google Fonts, which serves the typefaces used on this website
• Google Analytics
• Google Maps and our Google Business Profile
• Spam filtering services
• Email providers
• Website security providers

These providers may have access to personal information only where necessary to perform services on our behalf.

Some providers may store information on servers located outside Australia.

Disclosure of personal information

We may disclose your personal information:

• To contractors or service providers assisting us in operating our business
• Where required or authorised by law
• To protect our legal rights
• With your consent

We do not disclose personal information for unrelated marketing purposes, and we do not sell your information.

Data security

We take reasonable steps to protect personal information from:

• Unauthorised access
• Misuse
• Loss
• Modification
• Disclosure

While we take reasonable security measures, no website or internet transmission can be guaranteed to be completely secure.

Accessing or correcting your information

You may request access to the personal information we hold about you.

If you believe information we hold is inaccurate, incomplete or out of date, you may request that it be corrected.

To make a request, please contact us using the details below.

Marketing communications

If you contact us regarding our services, we may respond to your enquiry.

We do not send unsolicited marketing emails. If we ever send promotional communications, you may opt out at any time.

Links to other websites

Our website may contain links to third-party websites, including Facebook, Instagram and Google Maps.

We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external websites you visit.

Privacy complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us first.

We will investigate your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

Contact us

CARVAJAL ANGEL, MAURICIO (Shiny Window)

ABN: 35 708 972 176

Website: https://shinywindow.com.au

Email: hello@shinywindow.com.au

Phone: 0424 348 602

Servicing Adelaide, South Australia.